IT Specialist for Systems Integration (m/f/d)
As an IT specialist for systems integration, you will advise our eCommerce customers and partners on our software. During your training at shopware AG, you will be part of our Technical Support team from the very first day. As a Technical Support employee, you will be the contact person for all technical questions from our customers and partners and will support them with help and advice by e-mail and telephone. Responsibility for documentation (the Shopware Wiki) and Quality Assurance will also be part of your role. During your training at shopware AG, you will work in different departments and thus learn every facet of the job during your traineeship.
Start date 01.08.2022
These are your tasks:
- Helping customers and partners with technical issues (telephone/email via ticketing system)
- Recording and documenting faults and errors
- Performing installations at customer premises (only remotely)
- Supporting the community in our forum
This is what you'll bring to the table:
- Vocational extension certificate (minimum)
- An interest in working with PCs
- Good team player
- Reliable
- Good communication skills
- An interest in new topics in the IT field
Lena Thesing
Talent Scout
Do you have any questions? We're here to help!
The Application Process
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Online application
Has an apprenticeship sparked your interest? Then go for it - you can apply online using our application portal.
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Reviewing your application
You will receive a confirmation of receipt after you have uploaded your documents to our online application portal. Please understand that it takes some time to review the documents. We therefore ask for a little patience and will get back to you as soon as possible. You can typically expect to hear back from us within two weeks.
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Job interview
Your application won us over! We would like to get to know you better during a interview (whether in person, by phone, or video call). At the same time, we also want you to get a feeling of Shopware and the job. So we'll meet as equals: In addition to a representative from the respective department, the interview will also be attended by a member of our People & Culture team.
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Trial work
If we feel you’re a great fit for the Shopware team, we’ll arrange a time for you to join us for a trial working day, where you’ll gather a more personal idea of our daily work-life. At the end of the day, we will clarify any open questions and let you know when you can hear from us next.
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Apprenticeship offer & the start of your career with Shopware
If we have both enjoyed the trial work, we will agree on contract details and sign your apprenticeship contract together. We know that the first days in your apprenticeship are exciting and full of questions. To make it as easy as possible for you to join us, we have thought of various ways to make you feel welcome from day one: Upon arriving, your workplace and IT are already waiting, lunch has been ordered, and you can look forward to your individual training plan. In addition, you will assigned a sponsor, who will support you with advice and assistance from day 1.
Why work at Shopware?
Every day we are driven by the vision that we will achieve something amazing. Shopware is the perfect environment to make that vision a reality:
Your salary is a representation of your good work – for that reason, you’ll never feel underpaid with us. Any accumulated overtime will of course be compensated.
Performance-based pay
You learn from real professionals and develop yourself continuously at work.
Learn from professionals
Everyone has different working habits, and this is especially true for the internal clock. When it comes to flextime, you get to determine when you start your working day.
Flexible working hours
Whether occupational pension or employee share ownership schemes: with Shopware you don't have to choose. We subsidize 33% of your occupational pension savings and 50% of your shared ownership sum (up to a maximum of EUR 20).
Attractive social benefits
Work hard, play hard! With numerous gaming consoles and an outdoor area for playing volleyball and kicker, you have plenty of opportunities for taking a mental break.
Recreational areas
We contribute to your well-being and offer various ways to focus on your health. For example, you can train right here on our campus after work with our in-house trainers or go to the gym - and we cover the costs.
Company health management
Shopware is not only a family company, but also a family-friendly company. To provide you with security for your family planning we cover all your charges for child care.
Day nursery charges
We make it a point to honor the individuals behind Shopware’s success by splitting the company’s turnover between employees.
Profit sharing
Shopware supports lifelong learning. You will always have the possibility of visiting a training or course in order to further expand your horizons.
Further training
If your battery is running low, you owe it to yourself to take a holiday. Only return to work when you feel ready to take the eCommerce world by storm.
Holidays & leisure
Along with an ultra-modern & comfortable working place, Shopware provides you with all of the hardware/software you need to reach your professional goals.
Your working place
Our international employees should be comfortable communicating with the world. Here you have the option of participating in our weekly in-house language training.
Language course
Whether it's fruits, drinks or lunch, everything is at your free disposal!
Fruits & co.
If you fancy fresh air and activity and at the same time would like to do something to help the environment, you can simply leave your car behind and travel to work on one of our three electric bikes. Or you lease your own electrical bike and get a grant from us.
Electric bike
Some words are simply too beautiful for the English language – every 3rd Friday of the month, Shopware meets at a local bar and turns the night into day.
Stammtische
We are a climate-neutral company. If you have an electric car please feel free to charge it, for free!
Free e-charging station
You are welcome to use your work laptop for private purposes.
Laptop
Whether by bike or by car, we offer you the possibility to park it safely and free of charge at any time at our campus.
Parking spaces
Through our partner "corporate benefits" we offer you great deals and discounts from high quality brands and products.
Employee discounts
Nowadays almost everyone has a smartphone, but the contract can be quite expensive. Shopware will cover 100% of the costs for your Magenta Mobil M (Telekom) contract.
Mobile phone contract
We know that the first days in a new job are quite exciting and full of questions - and we're here to make sure you feel we welcome as possible.
Onboarding
We pay 100% of the costs for the NRW-wide trainee ticket - so that you can be completely independent and mobile 24/7 without any associated fees.
Trainee Ticket
Whether at one of our partner companies or abroad, we support you during your apprenticeship to gain experience outside of Shopware.
Internship
We train you because we need you! Your chances of being hired after the apprenticeship are terrific!
Hiring after your apprenticeship