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An introduction to the Shopware Community Slack

An introduction to the Shopware Community Slack

Without a doubt, the community is what makes Shopware the great success it is today. We're fortunate to have such a dedicated, diverse, and enthusiastic community that stands behind the solutions we build. And over the past few years, that community has only grown bigger, beyond the German borders into Europe and the rest of the world. This explosive growth has been amazing and we're grateful for that. But it also means we, as Shopware, have to make sure every one of those new members finds their place in our community.

For that reason, you might have seen us communicate more in English. And moving more and more events online, enabling 120 nationalities from all across the world to join the 2020 Shopware Community Day for example. To continue this effort we also looked at our main platform for communication with the Developer community; Gitter.

Over the years this channel has grown to well over 1000 members and is used daily for everything from asking technical questions to water cooler talk. As amazing a medium as Gitter is, it also has some downsides. Answers to questions are lost over time, the experiences we share are mainly in German, and Shopware developers from other countries tend to not interact there.

For that reason, moving forward, we have decided to deprecate Gitter in favour of the Slack Channel initially set up for Boost Day, as the main platform for chatting about Shopware.

Slack is used by many communities in the developer space with great success and we believe also for our community it will help us grow, and stay in touch with each other.

From today onward, we are looking forward to welcoming you on slack.shopware.com

To make Slack the diverse and friendly platform for our amazing community, we hope you will take a minute to read these guidelines on interacting with each other. To make sure everyone feels welcome.

What to expect from this Workspace?

This workspace is not a support channel operated by Shopware. It is designed to give our developer community a home where they can help and learn from each other.

By sharing these guidelines we aim to help everyone identify accepted/unaccepted topics and behaviors — ensuring that everyone can continue to learn, share, connect, and grow together.

To help you gain the most from the Shopware Community Slack, please familiarize yourself with these rules and guidelines:


What we love you to do: 

Be generous and patient

If someone is doing something you don’t understand or agree with, give them the benefit of the doubt and talk it over. The Shopware community consists of people of all skill levels and different experience bases. Find a common ground and move from there, maybe finding a new friend along the way. 

Be respectful 

This Slack group is meant to be a healthy learning environment for Shopware practitioners on all levels, as we believe sharing is caring. Members of the group should be respectful and learn from each other.


We appreciate quality conversations, and some start with a good and precise question. Before you ask a question, please check the threads. Maybe someone before you had the same question. 


If the question you have is more complicated, requires a lengthy answer, or deserves to be preserved, we encourage you to post the question on StackOverflow with the tag “shopware” and post the link to slack, asking for help. This way, over time, a knowledge base of interesting topics will evolve that benefits new and old community members.


Share your experience and help each other by answering questions from the community in slack as well as on StackOverflow. If you are answering in slack please use the thread function to answer the questions. 

Be Inclusive

We want to make this a community where everyone feels welcome. By communicating in English, having friendly discussions in public channels, and welcoming feedback, we become a home for everyone.

Share your Contribution

Whatever you think might be new and helpful for the world of Shopware - from new plugins for our community store to knowledge contribution - our community is open arms to all of your relevant findings. (Just remember to put them in the right channels.)

What we don’t want you to do: 

Selling products or services

This Slack Workspace is dedicated to sharing knowledge and learning from each other. If you developed, wrote or you know something that could solve other members’ problems then add it to the conversation and explain why it’s interesting. Don’t just post your links everywhere. If you’ve written an awesome blog post and you want to share your knowledge, we’d love to see it in the #freshcontent channel.


Unacceptable Behavior

  • Conduct or speech which might be considered sexist, racist, homophobic, transphobic, ableist, or otherwise discriminatory or offensive in nature.
  • Do not use unwelcome, suggestive, derogatory or inappropriate nicknames or terms.
  • Do not show disrespect towards others. (Innuendo, dismissive attitudes.)
  • Intimidation or harassment.
  • Disrespect towards differences of opinion.
  • Inappropriate attention or contact. Be aware of how your actions affect others. If it makes someone uncomfortable, stop.
  • Not understanding the differences between constructive criticism and disparagement.
  • Sustained disruptions.
  • Violence, threats of violence, or violent language.


What to expect when rules are violated:

Any post violating any of the listed rules will be erased and the member writing it will be banned.

Moderators — whom to contact:

In case you have organizational questions or you If you want to report someone for misconduct, don’t hesitate to contact us directly in the Slack channel via @Shyim;  @Niklas; @Telgi; @Patrick Stahl; @Sander Mangel

Slack Community Channels

#announcementsThis channel will be used for any announcements regarding shopware (releases, product updates, events...)
#randomThis channel is equivalent to an “off-topic” channel. You want to show which beer is on your table or just want to get rid of something else? Here you are exactly right! 
#shopware6This channel is dedicated to shopware 6 and the platform itself. Feel free to start discussions and ask questions.
#shopware5This channel is dedicated to shopware 5. Feel free to start discussions and ask questions.
#store-publishersUse this channel to exchange about topics regarding the community-store: https://store.shopware.com/
#offtopic-[Language-Code]Offtopic talk not shopware related. Developers should use the right channel for questions.
#freshcontentChannel to promote newly released content from the community as well as from Shopware.
#shopware6-migrationDiscussions on switching from other ecommerce systems to shopware 6.

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