Autonomous systems are beginning to reshape how digital commerce operates. This session explores what that shift really means, where organizations are struggling today, and how leaders should approach Agentic Commerce with clarity and intent. A live webinar featuring independent analyst insights from Forrester and practical perspective from Shopware.

VP AI & Agentic Commerce
Shopware

Principal Analyst
Forrester
Understanding the shift toward Agentic Commerce
Clarifying definitions, assumptions, and misconceptions
Common pitfalls and early lessons from adoption
What strong foundations look like in complex B2B commerce
Discussion and live Q&A

Agentic Commerce is quickly moving from abstract discussion to early experimentation across digital commerce organizations. As autonomous systems begin to influence decision-making, orchestration, and execution, many merchants are facing increased complexity without a clear understanding of how these systems should be designed, governed, or scaled.
While interest in AI-driven commerce continues to grow, the gap between ambition and execution is widening. Terms like “agents” and “Agentic Commerce” are used frequently, but often without consistent definitions or shared expectations. This creates risk for organizations that move too quickly, as well as for those that delay without understanding what foundations should already be in place.
This webinar offers an analyst-led perspective on how Agentic Commerce is evolving and why developing clarity now will matter more than chasing short-term experimentation.

In this session, we will work through the growing confusion around Agentic Commerce and help clarify what the concept actually means in practice. Rather than focusing on tools or surface-level use cases, the discussion centers on how autonomous systems are being interpreted today, where those interpretations fall short, and what leaders should realistically be paying attention to now.
During the webinar, we will explore:
How the term “Agentic Commerce” is currently being used, where definitions break down, and what it is often confused with
The most common pitfalls organizations encounter when introducing autonomous systems into complex commerce environments
What strong foundations and prerequisites look like for teams considering Agentic Commerce, particularly in B2B contexts
The session is designed to provide perspective and clarity, not prescriptions. Attendees will leave better equipped to evaluate emerging Agentic Commerce initiatives, recognize early warning signs, and ask more informed questions about what is worth pursuing next.
Agentic Commerce is often discussed in broad, aspirational terms, but early implementations show that success is far from guaranteed. Many organizations struggle not because the technology is immature, but because the underlying assumptions, architectures, and governance models are poorly defined.
In this session, we will explore:
Where organizations go wrong when introducing autonomous systems into commerce operations, including common structural and organizational pitfalls
What “good” Agentic Commerce actually looks like from an architectural and operational perspective, rather than as isolated AI features
How these patterns are expected to play out in B2B environments, where buying processes, decision-making, and complexity create additional challenges
Rather than prescribing a single approach, the discussion will focus on helping leaders recognize strong foundations, avoid early missteps, and better evaluate which Agentic Commerce initiatives are worth pursuing now versus later.
ℹ️ Live attendees will also receive an exclusive one-pager summarizing the key insights and considerations discussed during the session.
