Retino

Thousands of e-shops use Retino to unify post-purchase care in one place. Retino offers two main services. Retino Tracking – an overview of shipments on the route from E-shop → Customer, and the second service is automated management of returns and claims from A to Z.

The plugin is ideal for any e-shop that wants to improve post-purchase care and thereby increase customer retention. It is suitable for e-shops that want to have control over all sent shipments and make their logistics more efficient. Retino is especially appreciated by e-shops that need to handle multiple returns and claims from one place and save up to 75% of time. Thanks to the combination of both services, you get a comprehensive tool for professional post-purchase customer care.

Retino Tracking 

An angry customer calls saying: "Where is my package?!" You're in a meeting with a carrier, but you don't have accurate data on hand? Are your cash on delivery shipments really unprofitable? – These are questions that can cost thousands of crowns monthly. Retino Tracking is the solution.

• Reduces the number of uncollected packages through automation
• Fewer support inquiries thanks to informative automatic emails
• Alerts you to problematic shipments before the customer does, thanks to filtering and analytics
• Precise data not only on carrier performance optimizes logistics
• All shipments in one place (across carriers and countries)

Retino Returns and Claims 

With the Retino plugin, you'll connect your store to a claims and returns management interface, where you'll get all case information in one place. Customers can file claims or returns online directly on your website through a portal (without needing a printed form). They can also order return shipping (including international), which can be paid for by either the customer or you. No more packages at the wrong address. Communication, handling return shipping, creating credit notes in Shoptet, refunds with a few clicks, and clear analytics. Retino users report that the application has saved them up to 75% of the time they previously devoted to these processes.

• Modern online self-service for customers
• All returns and claims in one place
• Handles return shipping including international
• Automates communication and creates protocols
• Creation of credit notes in Shoptet
• Refunds with just a few clicks
• Ensures perfect organization by tracking statuses and monitoring deadlines
• Perfect analytics for more efficient e-shop management