Self-service for returns and complaints. Thousands of e-shops use Retino for efficient management of complaints and returns. Retino helps you solve both faster than ever before.
Thanks to the add-on, you will connect your store with the claims management interface, where you will see all the information about all cases. So you get everything for effective management of return processes in one place. No more spreadsheets, papers on the table, saved drafts in email to be processed and missed deadlines. Thanks to Retino, your customer can file complaints or returns online directly on your website (saving time for him and you) and you have all the information immediately at your fingertips.
The customer also has the opportunity to order direct return shipping, even from abroad. It is only up to you whether they will pay it straight away, or whether you will reimburse the shipping as an e-shop. You can easily solve repetitive activities in Retino. Communication, return shipping solutions, refunds or complaint forms can all be automated in Retino. Users say Retino has saved them 75% of the time they used to spend dealing with returns and claims.
Ensuring return shipping, faster case resolution and perfect status information ensure higher customer satisfaction. And a satisfied customer equals repeat purchases! Retino brings you clear statistics on reports. That way you always know how you are doing with your customers.