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Shopware trust center
Ecommerce mastery begins with trust.
Data security underpins every extraordinary enterprise in digital commerce. That is why we’re continuously fortifying the security, privacy, and reliability of our platform, empowering you to offer trusted shopping experiences across all touchpoints.
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Leaders trust in Shopware.
We support thousands of businesses across the globe to thrive in digital commerce. Securing and upholding their trust is our top priority.
Industry certifications
Secure your operations with SOC 2 compliance standards.
The Service Organization Control 2 (SOC 2) compliance, established by the American Institute of Certified Public Accountants (AICPA), guarantees that providers such as Shopware adhere to rigorous data security protocols, offering peace of mind with:
Enhanced data security: Regular audits significantly reduce the risk of breaches.
Robust privacy protection: Implemented measures ensure the safeguarding of user privacy.
Unwavering reliability: Continuous high service availability is maintained.
Seamless conformity: Supports industries under regulatory mandates in achieving conformity specifications.
Strengthened trust: Cultivates credibility and deepens user relationships.
Our security commitment:
How we safeguard your business.
At Shopware, we adopt a vigilant approach towards security, continuously assessing and mitigating risks to protect both you and your data. We’re further enhancing our security protocols by obtaining industry certifications, thereby positioning our platform as a benchmark for safety and reliability in digital commerce.
Privacy assurance
Your privacy is our top priority. We believe in full transparency regarding the collection, utilization, and protection of your data. By reviewing our privacy policies, you're equipped with the knowledge to make well-informed decisions about your privacy preferences and settings.
Infrastructure security
Our infrastructure, including Shopware Cloud, emphasizes reliability and comprehensive security throughout the ecosystem. This dedication strengthens the core system and enhances app and plugin security. With robust disaster recovery strategies, we guarantee uninterrupted platform access. Check our maintenance page for real-time status updates.
Security certifications
Shopware upholds the most rigorous security standards, exemplified by our SOC 2 certification. This underscores our dedication to safeguarding your security and privacy. We select our partners and service providers based on their adherence to strict criteria, guaranteeing supreme security and dependability across our entire ecosystem.
Transparency and accountability
Transparency and accountability in our security practices are fundamental to our values, ensuring a safe environment for users. Explore the release calendar and notes for full visibility. Details on recent security updates are available, underscoring our dedication to keeping our users both informed and secure.
Security investments
We proactively keep pace with evolving security challenges by strategically investing in the latest security innovations. Collaborations with industry frontrunners, like AWS, enable us to offer premium cloud services without compromising on security excellence. Stay informed with ongoing enhancements by visiting the security updates page.
User education
We provide knowledge and tools to boost your security awareness and protocols. Explore the Shopware Academy for free education covering all aspects, including security. Our developer documentation offers an in-depth look at Shopware's security features, empowering you to fortify your security stance.
Stefan Hamann
Co-founder and Co–CEO, shopware AG
What's the best way we can assist you?
Shopware support
Connect with our expert support engineers and receive tailored solutions to your specific security queries.
Community forum
Gain direct insights from our experts, exchange information, and discover tips and best practices.
Reporting security vulnerabilities
Should you identify a potential security issue within Shopware, we urge you to report it to us immediately.
Our security roadmap.
Staying ahead in the market and providing valuable benefits to our community necessitates the continuous evolution of Shopware through the release of new versions. These updates introduce innovative features, refine existing functionalities, and fortify the platform's architecture to uphold top-tier security standards. Recognizing the collaborative effort involved from our community, we meticulously strategize each release to mitigate disruptions. The outlined overview of our release calendar offers transparency into what lies ahead.
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FAQ's
What security certifications and audits does Shopware hold?
Shopware holds the SOC 2 (Service Organization Controls 2) certification, a testament to our adherence to stringent industry standards in data security, availability, processing integrity, confidentiality, and privacy. This demonstrates our commitment to maintaining the highest levels of security and compliance.
What security protocols are integrated into Shopware updates and patches?
To guarantee the robustness of our platform, Shopware incorporates a range of security protocols within its updates and patches. Although the exact measures can differ from one update to another, typical strategies include patching vulnerabilities, enhancing encryption methods, strengthening authentication and authorization procedures, rigorous input validation, conducting comprehensive security assessments, adhering to security best practices, providing security awareness education, and ensuring compliance with relevant standards and regulations.
How does Shopware handle third-party integrations and data sharing?
We offer a variety of mechanisms to facilitate third-party integrations and data sharing, prioritizing flexibility, security, and user control. These include APIs, a plugin system, data protection and privacy measures, user consent and permissions management, a partner ecosystem, and security audits as well as comprehensive documentation and support. With our commitment to maintaining top-tier security and privacy compliance standards, we create a secure, adaptable, and user-friendly environment. Our customers can leverage these tools to enhance their Shopware stores, crafting seamless shopping experiences for their customers.
How often is Shopware's security infrastructure tested and updated?
Shopware's security infrastructure undergoes regular testing and updates to adapt to the dynamic threat environment, meet regulatory demands, and uphold our stringent internal security protocols. While the exact schedule can depend on several variables, we're committed to frequent security evaluations, audits, and enhancements, ensuring our platform and your data remain secure.
Where can I report security vulnerabilities or concerns?
If you suspect a security vulnerability within Shopware, our website or services, we urge you to report it to us immediately via this link.
