The powerful solution for your omnichannel success

'Mastering omnichannel on all levels is the moon landing of the customer experience. Only a few succeed in making it to the finish line. Those that do, however, reap fame, glory, and growing streams of visitors that hopefully translate into equally astronomical sales figures.'

Tommy Kmiecz

Head of Business Development – ONEDOT

'Customer experience plays a key role in today’s business world. It’s no longer only about objective product characteristics or quality-to-price ratios; it’s also about subjective, emotional factors related to the client’s feelings during the customer journey. To provide the best possible CX, a brand must take care of everything for the customer, whereas the customer must above all feel comfortable.'

Justyna Skorupska

Board Representative für CX Service – e-point

'In omnichannel commerce, retailers need to make sure they reach customers everywhere at all times and, at best, provide them with individualised and personalised information. Therefore, communicating with the customer and providing suitable content are important factors for success. In doing so flexibility and relevance also play a decisive role.'

Marc Wagner

Director Marketing & Sales – Kosmonaut

'The future is connected – omnichannel for a shopping experience without borders that delights customers!'

Tim Schestag

E-Commerce Consultant – best it

'The omnichannel approach puts the user at the heart of every marketing activity to enable a seamless transition between the touchpoints along the entire customer journey. The term “omnichannel” may sound trite and it is also often undervalued. However, it is the best method of generating cross-channel added value. For every touchpoint is a touchpoint with the brand and product and should be considered accordingly.'

Daniel Palm

Head of Digital Marketing & CRM – SUNZINET

'Your ecommerce store is the unsung hero of your physical store network. The support it provides to your stores by acting as a catalogue, driving footfall to your shops, and engaging, anywhere at any time, with your existing customer base in your local markets is of immeasurable, indeed often unmeasured, benefit. Your omnichannel strategy: blending online and in-store experiences seamlessly for your customers; will be a key plank in your future retail success. You must take action now to secure this success for your business.'

Gerard Keohane

Director – StudioForty9

'Our experience from numerous customer inquiries, conversations and projects is that many companies, have recently become more interested in digitising their internal processes, their data management and their sales channels. The companies usually already have ERP systems such as NAV, SAP or similar, which support them in the processes of the value chain and often also have digital sales channels, for example an online store, but which is not integrated into the digital ecosystem of the company. Product data is then often still maintained in Excel spreadsheets – cumbersome and error-prone.'

Dominik Witte

CSO – basecom