zenloop NPS-Feedback & CX-Plattform
Description
zenloop is a SaaS customer retention management platform based on the Net Promoter System® (NPS) enabling companies to strengthen long-term customer retention and increase customer-centricity. For this purpose, zenloop collects NPS feedback from customers at all important touchpoints of the customer journey. Using artificial intelligence, the platform then analyzes the feedback and immediately identifies relevant insights and trends regarding customer satisfaction and reasons for customer churn. This empowers companies to understand the customer perspective, optimize internal structures, and automatically identify & win back dissatisfied customers.