This blog post was first published on May 14, 2024 and last updated on June 28, 2025.
The European Accessibility Act, as implemented by Germany’s Accessibility Reinforcement Act (BFSG), requires online merchants to ensure that their websites are accessible by 28 June 2025. And this is a good idea for more than just legal reasons. Read on to find out what online merchants need to know and what the benefits are, plus how Shopware itself is becoming more accessible and how it supports online merchants in this area.
This post will cover the following:
Legal principles: The European Accessibility Act (EAA) and its implementation in the EU Member States
The European Accessibility Act, a piece of legislation similar to the American Disabilities Act (ADA), was passed in 2019. The main goal behind it was to make the EU more inclusive. More specifically, the EAA sets out accessibility requirements for goods and services. As with all EU directives, the Member States have several years to transpose the requirements into their national laws.
In Germany, this was done with the Accessibility Reinforcement Act (BFSG). The BFSG was passed by the German parliament in 2021 and already requires public authorities to make their websites, documents, and mobile applications accessible. From the middle of next year, the requirements will also apply to private economic operators for the first time.
What does the Accessibility Act mean for merchants and online store operators?
The law requires product manufacturers and service providers to design their offers in such a way that they can also be used by people with disabilities easily and without help from others.
These products and services include:
Computers, operating systems, and smartphones
Television sets for digital television services
Bank services and ATMs
E-books
Electronic commerce
The last point clearly refers to ecommerce. This could be relevant to you if...
You manufacture products yourself, as these may need to adhere to the new law.
You operate an online store, as this should also be accessible to people with disabilities.
There are exceptions, however. For example, for the very smallest businesses and for B2B stores that are clearly set up as such. It might be worth looking into this more closely.
If you operate an online shop that also or only serves consumers, you can assume that you’ll be affected by this law. This means you’ll need to adapt your website to the new requirements. The next section explains why this is a good idea even without the legal stipulations.
Why is accessibility in online stores so important and what are the benefits for online merchants?
We don’t all use websites the same way. People with impairments of various kinds may use voice recognition, keyboard control, screen readers, Braille displays, or joysticks.
People with visual impairments can use a Braille display to read website texts.
It’s clear that the big advantage of accessible ecommerce is that it makes our society more inclusive. It helps us ensure that people with visual, hearing, physical or cognitive impairments have access to information and online products.
But what’s the current state of accessibility on the internet?
Many websites are not yet accessible
25% of online stores in Germany are not accessible. This was the conclusion of an investigation by Aktion Mensch in cooperation with Google the year before last. They tested Germany’s top five hundred websites against eight criteria from the international Web Content Accessibility Guidelines (WCAG).
The results of a global investigation in 2020 were even more drastic. At that time, the Majestic Million list of the world’s most frequently linked-to websites was analyzed for accessibility for people with disabilities. The findings showed that around 98% of the sites inspected had shortcomings.
People with disabilities are especially relevant online shoppers and a growing segment
With so many websites not fully accessible, a large proportion of the population is affected. In 2021, Destatis reported that 7.8 million people in Germany have a visual impairment. That’s around one in ten people. According to the test report by Aktion Mensch and Google, this group of people actually uses the internet more than average. This makes them a particularly relevant group of online customers. The report found that 61% of people with disabilities shop online frequently or very frequently, compared to 51% of people without disabilities. And let’s not forget that our society is aging. Which means that the number of people with disabilities will continue to increase.
An accessible online store includes the following groups:
- People with disabilities - People with temporary disabilities - Older people
It is therefore not only fair to include this customer group, but can also be economically worthwhile. According to a Capterra survey, 38% of the companies surveyed were able to increase their turnover through accessible websites. In contrast, 74% of companies have already lost customers due to a lack of accessible functions. (Source)
In addition to cost-effectiveness, an accessible online store also has other advantages.
An accessible website is also good for usability, SEO, and your online presence
If you comply with the new accessibility standards, your website will be more user-friendly overall – not just for people with disabilities. Two examples: First, a high degree of visual contrast ensures that your websites are always easy to read, even when people look at them on their smartphones in the sun. Second, things like well-structured navigation and easily accessible information increase the dwell time on the page. This ensures a higher level of customer satisfaction overall and increases the chances of your online store being recommended to others.
In addition, designing your website to be accessible will have positive effects in terms of SEO. For one thing, because usability and a long dwell time are positive signals for Google and other search engines. But also, because optimized accessibility of your content (for example alt texts for images or transcriptions of audio content) provides more context for search engines.
You can see that making your online store accessible brings a range of benefits. In the next section, we’ll look at how Shopware as an ecommerce platform supports you with your accessibility.
What has Shopware implemented for more accessibility?
Shopware thoroughly revised the product last year in order to achieve full compliance with the guidelines (WCAG 2.1 AA). This also included training our employees and extensive software tests, which we carried out in advance with people with disabilities.
Shopware users will therefore receive a product update with Shopware 6.7.0.0, which includes explicit innovations aimed at strengthening accessibility. The new features are intended to promote the barrier-free use of Shopware and help online retailers to make the necessary adjustments to their online stores.
“It’s very important to us to offer an integrative and accessible shopping experience. That’s why Shopware is committing unreservedly to promoting a digital environment that is inviting and accessible to everyone. As accessibility is an ongoing task, we are firmly anchoring this continuous process in our product development. Our goal is to give our merchants a way to reach a wider public and offer outstanding shopping experiences.”
– Stefan Hamann, Co-CEO and co-founder of Shopware
In the next section, we will provide you with further helpful information if you would like to further optimize your accessible online presence.
Basic steps to an accessible online presence: Tips and additional information
Accessibility and all the legal stipulations involved might seem overwhelming at first glance. You might find yourself wondering where to even begin. But as you find out more about it, you’ll get a clearer idea of the steps you need to take.
We’ve broken it down into these 5 steps to make it easier:
Learn more about accessibility and the upcoming requirements. You’ll find some useful reading material below.
Analyze your online presence. Where are you already doing well and where is there room for improvement in digital accessibility?
Group similar issues together and assign people to be responsible for them.
Plan to update your Shopware version to Shopware 6.7.0.0 or higher
Adjust your online presence step by step so that it meets the new standards.
More information on accessibility in online shops:
Shopware's latest storefront enhancements for digital accessibility
Shopware documentation for developers (including ticket overview)
Still using Shopware 5?
We wish you every success as you optimize your online store. We are proud to be taking steps together to make the web more inclusive and accessible for all.
