What does GenAI mean for payments, and how can it improve customer and employee experience?

Join Mollie and Shopware to explore how Generative AI is opening new opportunities to transform both customer experiences and internal operations — in payments and beyond. This webinar is tailored for merchants and developers who want to harness GenAI for smarter processes and a competitive edge.

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13/11/2025, 10:00 UTC
60 min
English
Webinar (online seminar)

The experts

Antoinette Vega

Director of People & Culture

Shopware

Ryan Chaves

Head of Machine Learning and Gen AI

Mollie

Aaron Schaarschmidt

Product Manager - Innovation

Shopware

And this awaits you

Kickoff and Introductions
- Overview of how AI enhances both customer and employee experiences
AI and the Employee Experience
- Improve workflows, engagement, and overall team satisfaction
The Story Behind MollieGPT
- Learn from the development journey, challenges, and key insights
Real Impact
- See measurable efficiency gains, time savings, and empowered employees
Practical Tips for People Leaders and Teams
- Strategies for AI adoption, culture-building, and effective deployment
Audience Q&A / Rapid Fire
- Interactive answers and practical insights for real-world application
Wrap-Up and Key Takeaways
- Actionable advice to implement AI successfully in the workplace