79% of shoppers say personalized service from an associate determines where they shop. What if you could mimic that experience online?
Daily and Shopware have partnered to provide sellers with interactive video capabilities that allow you to enable guided shopping on your store. Visitors to your store can interact with a sales associate in video chat. The sales associate can see what the shopper is interested in. Sellers can help them find products and highlight products based on their conversations. Sales associates can also add things to the shopper's cart.
Daily also provides analytics so sellers can understand how video is helping engage and drive sales. Overall, guided shopping helps decrease the chance of a cart being abandoned and increase the average order, but it also builds trust between the shopper, the sales rep, and the brand itself.