The Forrester Wave™ for B2B Commerce Solutions Q2 2024
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Customer Happiness Circle 6: Continuity

Customer Happiness Circle 6: Continuity

In this final episode of the Customer Happiness Circle, we’ll look at how to keep the love you have for your customers alive. How can I organize myself and my company so that lofty goals like “We make our customers happy” remain top of mind?

Generative AI and ecommerce

Generative AI and ecommerce

Generative artificial intelligence is the topic on everyone’s radar right now. How can you make productive use of powerful AI tools? Read usability expert Frank Puscher’s thoughts in this post and watch the fascinating AI talk from SCD.

Customer Happiness Circle 4: Touchpoints

Customer Happiness Circle 4: Touchpoints

Welcome back to the Customer Happiness Circle - our blog series with Johannes Altmann. Here you'll find valuable tips on the topic of customer happiness. Episode four is all about your brand's touchpoints with whom your customers interact.

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