The next-level customer experience
Further your reach, interact with customers live across the globe, and create the most vivid digital shopping experiences. We're designing the future of ecommerce!
Guided Shopping is the state-of-the art new feature that seamlessly integrates into your Shopware system landscape and cooperates with your existing ecommerce infrastructure.
Create interactive live video events for your customers straight from your Shopware website – without having to switch between a presentation tool, video conferencing system and store system. One sophisticated solution to highlight your products, engage your customers and reinforce brand loyalty.
You are now talking to your personal online sales consultant, Kate Evans 👋🏻
Kate Evans, online sales consultant
Do you need any help?
Robert Smith, Customer
Yes please! Could I have personal shopping consultation?
Kate Evans, online sales consultant
Sure, I’d be happy to help you! Let's set a date and we’ll meet in the online store. 🙂
Kate Evans requested you to join a meeting!
Your order has been placed and the products are right on their way.
Choice overload is real as consumers are confronted with more purchase options than ever. And yet, what they’re really longing for is inspiration, connection and the opportunity to feel unique.
Stand out from your competition by capturing your customer’s attention. Facilitate an interactive dialogue and create high-end shopping experiences that build lasting, personal connections.
Guided Shopping combines sophisticated video technology, CMS and consumer analytics, allowing you to host first-class, interactive shopping events on your Shopware ecommerce site.
Deliver personalised product recommendations that are relevant to your customers. Reduce complexity on both ends. And boost your conversion rate by creating the most vibrant digital commerce experiences.
Whether in a private dialogue with one customer only or with a pre-selected, and yet unlimited, number of clients – interactive video consultations empower you to create dynamic shopping experiences and offer ultimate customer care. Guided Shopping is suitable for all business models: B2C, B2B and D2C.
Seamless integration into your Shopware system landscape. Your all-in-one solution directly on your Shopware ecommerce site
Serve VIP clients in a private, interactive video consultation. Or select an unlimited number of customers with similar demographics and interests
Use integrated analytics and customer profile data, allowing you to carefully select only relevant products to boost your conversion rate
Interact with your customers directly, answer questions and highlight your product’s features and benefits
Understand your customer’s values, their wants and needs, and which factors drive their purchase decision
Recommend personalised product bundles, add-on items or alternative products to increase your sales
Enable product promotions, create compelling calls to actions, and let customers place products directly into their shopping cart
Strengthen your customer’s confidence in your products, remove doubt and greatly reduce product return rates
Shopware’s open commerce platform is driven by our global network of pioneering developers, partner agencies and merchants. Together we’re shaping the future of ecommerce! Guided Shopping is in its final stages of development and we cannot wait to offer you this cutting-edge new feature.
At first and for technical reasons only, the feature will be available for Shopware's self-hosted solutions. However, we are already planning to include the feature for further editions.
Imagine racing across the globe to meet all your customers, or potential customers, for a personal consultation to present your products in the best possible light. Shopware's integrated CRM tools allow you to obtain all important customer data beforehand, so that you can solely focus on the features and benefits that are most relevant to each client.
This is what Guided Shopping can do for you, all in the comfort of your office. Engage your VIP clients in a private video presentation, or select a group of customers with similar interests. Add promotions as you please, and let customers place their order on-time. Guided Shopping is the most cost-effective way to reinforce personal connection and strengthen brand loyalty.
Rarely do you need a huge following of a million people in order to be successful. Depending on your business model and the products you offer, sometimes all you need are those in marketing language infamous "1000 true fans". Your gang of loyal customers. The people who love what you do and recommend your products to their friends and business partners.
Because nothing is more powerful than the recommendations of someone you trust. So why not get social media influencers involved and choose someone who already has a following to host an interactive video shopping event directly on your ecommerce website? Select a group of new and existing customers to sign up and get the ball rolling to build your loyal fanbase!
Honest feedback is valuable and our basis for improvement. That's why we're asking you to take part in our latest survey on Shopware as a brand. It will probably take you less than 5 minutes.
Start your ecommerce business with a trusted and professional solution that is built to thrive in the long term - fastly, riskfree and flexible! There are no costs until you generate sales. With a month to month contract, you benefit from maximum cost control and are free to cancel your contract at any time.
Please don't hesitate to contact us if you have any further questions or would like to speak to us personally. We'll get back to you shortly!