Frequently asked questions

Shopware 6 has been redesigned from the ground up. The completely new technological basis provides the perfect foundation for the future of ecommerce and online experiences.

Widely tried and tested, the Shopware 5 product continues to offer state-of-the-art technology and a comprehensive ecosystem.

Among the shifting sands of evolving technology, we wanted to provide our users with a sustainable solution that could stand the test of time. Our next software generation – Shopware 6 – delivers a completely new technical foundation that offers more flexibility, less complexity, and is perfectly prepared to meet the challenges of tomorrow’s technological world today.

Shopware 6 is our answer to the challenges of a complex, ever-changing ecommerce world - it gives you the freedom to leverage your growth potential and focus on the perfect customer experience. Regardless of place, time or end device.

As people evolve, so does their behaviour, expectations and requirements - and the flexible core of Shopware 6 can keep up with these changes.

Using the API, you can flexibly connect individual components – e.g. the storefront/administration, or even third-party solutions like ERP, PIM or CRM – within one centralised and integrated system. Whether smallest start-up or complex enterprise project, every retailer has the same opportunity to quickly react to market changes, create cross-channel customer experiences, and realise their growth potential.

The Shopware 5 line is a highly mature, stable, and feature-rich ecommerce solution that is currently being used by over 80,000 online merchants. Even after the release of Shopware 6, Shopware 5 will continue to be developed and supported for an additional five years. Regular releases are planned until the middle of 2021, security and important bugfixes until middle 2023, and security updates until 2024.

Due to the different architectures of the two systems, a major break between Shopware 5 and Shopware 6 cannot be avoided, and migration will not be possible with a single mouse click. However, one of our highest priorities is making sure that merchants have convenient migration paths for all use cases.

For Shopware 5 and all Premium Plugins we offer:

Yes, you can already test the capabilities of some Shopware 6 features in your Shopware 5 shop. We offer a continuous alignment between Shopware 5 and Shopware 6 - this allows retailers to quickly and easily gain experience with Shopware 6 and identify new added value for their business.

Since Shopware 6 has a new technological core, a "one click" update from Shopware 5 to 6 is not possible. However, we provide each customer with an individual way to upgrade to Shopware 6.

In our documentation we explain the different options for migrating to Shopware 6 detail. Should agency services be needed, specially trained Shopware partners are available to support the migration. As usual, the Shopware Academy will also be available with a wide range of training courses with the release of Shopware 6.0.

Yes, we have developed the so-called Migration Assistant, which establishes a connection between a data source (e.g. Shopware 5 shop) and Shopware 6 and guides you step by step through the migration process.

Further information can be found in the documentation.

With openness as one of our core values, we will always provide you with a transparent overview of our product development. The Shopware Roadmap shows you what we are working on, what we want to tackle next, and what visions we have for the future.

With the Shopware 6 Early Access – released in July 2019 – shop operators have the opportunity to test the latest software generation before the final release. We hope that this will give us valuable feedback for further improvements. We want to implement these in the form of monthly releases and thereby provide additional functions.

Yes, you can purchase the Early Access version like any other Shopware edition, without taking any risks. With your licence purchase, you are able to use Shopware 5 and Shopware 6 simultaneously. If you have a current subscription for a Shopware 5 licence, you can also switch to Shopware 6 at any time in the future. Further details can be found in the roadmap.

Yes. Thanks to the early integration of plugin manufacturers, numerous successor plugins are already in development. The current status can be seen in the roadmap at any time.

How do I gather the knowledge to become Shopware 6 certified?

Next to our extensive documentation about Shopware 6, we also provide numerous training opportunities. Courses and certifications for Shopware 6 are already available. The training catalogue will continue to be expanded in the course of the year. In addition, we offer you free online learning content through webinars or livestreams.

From the first business idea to household name: Shopware 6 offers suitable solutions for retailers at every step of the way, supporting your business model as it grows in the highly dynamic world of ecommerce.

The functional scope of the Premium Plugins have been incorporated into the core and Professional Edition, thus increasing the value of the product.

Shopware 5 customers will be given the opportunity to link a Shopware 6 staging domain (at no extra cost) to their existing domain. This domain can be operated in parallel and migrated later so that the live shop can be converted to Shopware 6. An active maintenance contract is also carried over to the new shop.

Yes! Of course, we recognise that the demand for "ecommerce in the cloud" is growing and many users are looking for solutions outside of today's on-premise world.

In 2020, we will be introducing other products and services that will be provided in the cloud, in addition to the existing product line.

The new architecture is flexible, making it much easier for developers to get started. It is also high-performance, standards-based and easy to maintain.

Additional benefits:

Now all areas of the shop can also be operated automatically via an API. This can be used by ERP providers, fulfillment service providers, marketplaces or other components of a system architecture to automate processes within Shopware. In concrete terms, this approach facilitates the integration of sales channels such as Amazon, eBay, Alexa, "Buy Buttons", and many more into a retailer’s multichannel strategy.

Following our API-first approach, we are perfectly prepared to enable not only “normal” ecommerce projects, but also the integration of Shopware in every conceivable scenario and direction – whether they include topics like voice/car commerce or the creation of new sales channels, e.g. Instagram or Amazon. By removing the current boundaries of ecommerce, Shopware 6 places the focus on creating the perfect customer experience.

We have summarized then main new features in highlight tour.