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Our support, your value

Building and maintaining an online store is a major investment of time, resources, and money. We offer various types of support so that you can stay on the safe side and protect your investment for a long time to come.

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We recommend:
Silver Subscription Gold Subscription Diamond Subscription
available for:
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Professional Edition
available for:
professional Icon
Professional Edition
available for:
enterprise Icon
Enterprise Edition
Buy now Buy now Contact sales
Email support
Telephone support (callback)
Dedicated Account Manager
Emergency support is available 24/7** Reaction time of maximum 60 minutes
Reaction time The reaction times here refer to the office hours of Shopware: M-F, 9AM-5PM (CET / CEST) Within 3 days Within 24 h Within 2 h
Onboarding support
Community forum
Developer support (email)
Technical developer consulting Includes individual consulting, professional onboarding and technical support for the development of functions. optional
Free initial installation With a certified hosting partner
Access to updates (major, minor, security)
Access to patch releases
Access to Premium Plugin updates and Advanced Features of Shopware 5 Additional Premium Plugin Subscriptions are not required
Minimum term After the minimum subscription period has expired, the term is automatically extended by an additional 12 months. The existing subscription can be cancelled until one day before the end of the term, otherwise you will continue to benefit from the corresponding services of the subscription. 12 Months 12 Months 36 Months
Monthly price (billed monthly) €73.00* €157.00* Depends on project
Monthly price (billed annually) €69.00* €149.00* Depends on project
Buy now
Buy now the
Gold Subscription
along with the
professional Icon
Professional Edition
Buy now
Contact sales

Important information about the support packages

  • The Professional Edition gives you access to the Silver and Gold Subscription

  • Subscriptions cannot be booked for the free Shopware Community Edition

  • Subscriptions cannot be booked for Shopware Cloud stores

* All prices are excluding VAT.

** Emergency support is available 24 hours a day on weekdays, weekends and holidays.

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Honest feedback is valuable and our basis for improvement. That's why we're asking you to take part in our latest survey on Shopware as a brand. It will probably take you less than 5 minutes.