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Our support, your value

Building an online shop requires an investment of both time and money. With our various support options, you protect your investment for the long-haul and are always on the safe side.

Monthly payment
Annually payment
Silver Subscription Gold Subscription
Price per month (monthly payment cycle) Price for annual subscription 73€* 828€* 157€* 1788€*
Minimum term** 12 Months 12 Months
Access to major updates
Access to minor updates
Access to patch releases
Access to security updates
Access to Premium Plugin updates and Advanced Features of Shopware 5

(additional Premium Plugin Subscriptions are not required)

Community forum (English and German)
Reaction time Within 3 days Within one day
Email support

M-F, 10AM-5PM (CET)

Telephone support (callback)

M-F, 10AM-5PM (CET)

Written developer support
Free initial installation

with a certified hosting partner

Diamond Subscription

Extensive support for our Enterprise editions – get more information

Contact us now

Important information about software subscriptions

  • Subscriptions cannot be booked for the Community Edition

  • Customers with a Professional Edition can choose from either the Silver or Gold Subscription.

* All prices are excluding VAT.

** After the minimum subscription period has expired, the term is automatically extended by an additional 12 months. The existing subscription can be cancelled until one day before the end of the term, otherwise you will continue to benefit from the corresponding services of the subscription.