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Our support, your value

Building and maintaining an online store is a major investment of time, resources, and money. We offer various types of support so that you can stay on the safe side and protect your investment for a long time to come.

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Silver Subscription Gold Subscription Diamond Subscription
Available for
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Professional Edition
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Professional Edition
enterprise Icon
Enterprise Edition
Price per month (monthly payment cycle) 73€* 157€* Depends on project
Price per month (yearly payment cycle) 69€* 149€* Depends on project
Minimum term** 12 Months 12 Months 36 Months
Updates
Access to major updates
Access to minor updates
Access to patch releases
Access to security updates
Access to Premium Plugin updates and Advanced Features of Shopware 5 Additional Premium Plugin Subscriptions are not required
Support
Community forum (English and German)
Reaction time Within 3 days Within 24 hours Within two hours
Email support M-F, 9AM-5PM (CET / CEST)
Telephone support (callback) M-F, 9AM-5PM (CET / CEST)
Written developer support
24/7 emergency support*** Reaction time of maximum 60 minutes
Technical developer consulting Includes individual consulting, professional onboarding and technical support for the development of functions.
Free initial installation With a certified hosting partner

Important information about the support packages

  • The Professional Edition gives you access to the Silver and Gold Subscription

  • Subscriptions cannot be booked for the free Shopware Community Edition

  • Subscriptions cannot be booked for Shopware Cloud stores

* All prices are excluding VAT.

** After the minimum subscription period has expired, the term is automatically extended by an additional 12 months. The existing subscription can be cancelled until one day before the end of the term, otherwise you will continue to benefit from the corresponding services of the subscription.

*** Emergency support is available 24 hours a day on weekdays, weekends and holidays.