Building and maintaining an online store is a major investment of time, resources, and money. We offer various types of support so that you can stay on the safe side and protect your investment for a long time to come.
|Silver Subscription||Gold Subscription||Diamond Subscription|
|Available for|| |
|Price per month (monthly payment cycle)||73€*||157€*||Depends on project|
|Price per month (yearly payment cycle)||69€*||149€*||Depends on project|
|Minimum term**||12 Months||12 Months||36 Months|
|Access to major updates|
|Access to minor updates|
|Access to patch releases|
|Access to security updates|
|Access to Premium Plugin updates and Advanced Features of Shopware 5 Additional Premium Plugin Subscriptions are not required|
|Community forum (English and German)|
|Reaction time||Within 3 days||Within 24 hours||Within two hours|
|Email support M-F, 9AM-5PM (CET / CEST)|
|Telephone support (callback) M-F, 9AM-5PM (CET / CEST)|
|Written developer support|
|24/7 emergency support*** Reaction time of maximum 60 minutes|
|Technical developer consulting Includes individual consulting, professional onboarding and technical support for the development of functions.|
|Free initial installation With a certified hosting partner|
The Professional Edition gives you access to the Silver and Gold Subscription
Subscriptions cannot be booked for the free Shopware Community Edition
Subscriptions cannot be booked for Shopware Cloud stores
* All prices are excluding VAT.
** After the minimum subscription period has expired, the term is automatically extended by an additional 12 months. The existing subscription can be cancelled until one day before the end of the term, otherwise you will continue to benefit from the corresponding services of the subscription.
*** Emergency support is available 24 hours a day on weekdays, weekends and holidays.
Get started in ecommerce with a trusted solution that is built to thrive in the long term. Free of charge and flexible – there are absolutely no costs until you generate sales. With a month to month contract, you benefit from maximum cost control and are free cancel your contract at any time.